As a client of Mathews Comfort, you will expect us to deliver a comprehensive and valued service, in return for the remuneration we receive. Please download our service document which outlines our Commercial Clients Service Level Agreement in more detail and clarifies what you can expect from us.

You will be allocated a dedicated Account Manager and Account Handler. These individuals will get to know your firm and ensure the service Mathews Comfort aims to deliver is being upheld. Ultimately, we understand that relationships count and communication is one of the cornerstones to a high level of service. 

There are a few key areas to insurance broking and the way we will service your account. You may or may not be involved in each section but to summarise, these broadly fall into the following categories:

• Pre Renewal Programme
• Insurance Placement Programme
• Post Renewal Programme

The Pre Renewal Programme is an important part of our service and ensures we can deliver the best possible solution for you, at a competitive cost, with the correct level of cover. 

Typically, this will involve: Activity (1 to 2 months before renewal date):

• Pre Renewal Contact (Usually by phone or email)
• Information Fact Find (Usually by phone or email)
• Identify Risks

Once this process has been completed and we understand your requirements for the forthcoming year, our attention turns to the Insurance Placement. 

Dependant on the type of insurance contract you hold with Mathews Comfort you may not require a pre-renewal discussion. We would immediately move into the Insurance Placement Programme side to the service. 

Following our pre renewal programme, we will have gathered the correct information to approach the market. At this stage, we will be looking to obtain terms from the range of insurers we have at our disposal.

Typically, this will involve:

• Prepare proposal for potential insurers
• Review proposals received  
• Negotiate Terms and Conditions
• Present and agree Policy Terms
• Place and / or renew Insurances

Claims Service 

In the event of a claim, we would suggest you get in touch as soon as practically possible. We will provide advice on the claim and manage this accordingly. The extent of our management will depend on the severity of the claim, but this is an element of our service we know our clients value highly. It could be the insurer will take over the process but we will be there to manage your claim, assist and keep you updated as required. 

We feel this is an area where you should really value our skills and the advice we provide, but of course we hope that it never happens.

Please download the service level document for more information.