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PPI still leads on ombudsman complaints

Payment protection insurance makes up seven out of ten complaints - Tuesday, Sep 09, 2014

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Payment protection insurance makes up seven out of ten complaints to regulator as insurance cases rise 1%.


The Financial Ombudsman Service (FOS) said that of 191,129 complaints received in the first six months of 2014, 70% were related to payment protection insurance (PPI). There were a total of 133,819 new PPI complaints. The number of complaints about insurance rose 1% as reports about products other than PPI grew 3% (57,310 compared to 55,747). The average uphold rate (where the ombudsman found in the consumer's favour) over the six-month period was 57%, up from 51% during the previous six months, ranging from 1% to 94% across the individual businesses.

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PPI still leads on ombudsman complaints

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