Call us now on: 01494 450 450

Complaints Procedure

Get a Quick quote

Want to find our more?
Would you like us to call you?
Fill in the form below and we'll get back to you.

We are committed to providing the highest standard of service to all our customers, but we are only human and realise that, from time to time, things can go wrong.

If this ever happens to you and you feel the need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly.

Alternatively, if you would simply like to make a suggestion or give us some feedback as to how we could improve our service generally then please email or call him on 01494 455808. 

Call us

The easiest way to complain is simply to telephone Robert Newton on 01494 455808 and he will try to resolve your complaint immediately. If he needs to carry out a further investigation, he will inform you of this within five working days.

In the unlikely event that your complaint has not been resolved within four weeks of its receipt, he will contact you and let you know the reasons why and what is going on.

Within eight weeks of its receipt he will either issue you with a final response letter detailing the outcome of his investigation and decision, or a letter confirming when he anticipates concluding his investigation.

Write to us

If you would prefer to write please either send details of you complaint by email to Robert Newton at or send a letter to Robert Newton, J Bennett & Son (Insurance Brokers) Ltd, 9 North's Estate, Old Oxford Road, Piddington, High Wycombe, Bucks HP14 3BE.

What we need

To help us put things right as quickly as possible please ensure you tell us the name of the policyholder (if it’s not you), the policy type and number, and the full details of the problem. Please also tell us how you would prefer to be contacted to resolve matters.

The Financial Ombudsman Service (FOS)

If we are unable to settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS).  Please note that this must be done within 6 months of our final response letter. Their contact details are;

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0845 0801 800

Get a Quick quote

Want to find our more?
Would you like us to call you?
Fill in the form below and we'll get back to you.

What people say about us...

We always felt that J Bennett & Son looked after our best interests as a company. They were there for us with support, guidance and assistance when we really needed it after the explosion at the Buncefield oil depot in 2005.
Robert Clark
Colbree Precision Ltd
read more testimonials...
J Bennett and Son acquires Mathews Comfort insurance
J Bennett and Son acquires Oxford based Insurance Brokers, Mathews Comfort

We are delighted to announce the acquisition of the Mathews Comfort’s general insurance arm.

read more
Aviva Community Fund Project J Bennett and Son
J Bennett & Son supports local sports club in funding bid

  Vote for Thame Cricket Club and Day Centre in the AVIVA community fund   Thame Town Cricket Club and Thame Tennis and Bowls Club are looking for local support in a public vote for their AVIVA community fund application.

read more
Is your retrieve vehicle correctly insured?
Is your retrieve vehicle correctly insured?

As a balloonist, you can’t be successful without a good retrieve.

read more

Not sure about some technical jargon or insurance gobbledygook?

click here!

Our website uses cookies. Cookies enable us to provide the best experience possible and help us understand how customers use our website. Our site won't work without them. By continuing to use our website you accept our use of cookies. Find out more about cookies.